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Induction and onboarding that prepares new starters for real conversations.

Oliver gives new hires realistic first-call practice with an AI partner before they speak to real customers, so managers can coach confidence, empathy, and process clarity from day one.

Demo / pilot track

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  • Safer first customer calls
  • Faster coaching loops
  • More confident new starters

Make onboarding practical from the first week.

New starters can read the playbook and still freeze when a customer pushes back. Oliver gives them a realistic conversation to try, captures the full transcript, and shows managers exactly where coaching is needed, cutting ramp time without risking real customer relationships.

Best for induction cohorts, new hires, refreshers, and team leads.

Risk 1

New starters know the policy, but freeze when the customer pushes back.

Risk 2

Managers cannot hear how someone will handle pressure until it is live.

Risk 3

Training feels theoretical instead of tied to the conversations ahead.

From practice call to next coaching move.

1

Choose a realistic first-call scenario for your new starter's role.

2

Let them practise with a live AI partner who responds like a real customer.

3

Review the transcript and assign the next coaching move before the first live call.

Oliver covers more than one tough conversation.

Sales conversationsDiscovery, objections, renewals
Customer service & contact centreInbound calls, complaints, QA
Case managementHard outcomes with care
Account managementRenewals, at-risk accounts, expansion
Manager coachingPractise giving feedback before 1:1s

Go deeper on the conversation.

All posts
7 min readHow to Onboard New Sales RepsRead post6 min readHow to Reduce Sales Rep Ramp TimeRead post7 min read12 Sales Role Play Scenarios That Build Real SkillRead post

Frequently asked questions

How does Oliver help during induction?
New starters get a realistic first-call practice with an AI customer before they go live. The call is captured as a transcript with a coaching scorecard, so managers can identify where someone needs support before that gap reaches a real customer.
How long does each onboarding practice call take?
Most induction scenarios run 5–8 minutes — enough to see how someone handles empathy, process clarity, and a customer who pushes back, without a 30-minute role-play session.
Can we assign practice calls to a whole induction cohort?
Yes. Team and business plans let managers assign scenarios to their full induction cohort and review scorecards across the group from a single coaching dashboard.

Practise the next tough conversation in two minutes.

Pick the scenario, add your first name and work email, then speak with a realistic AI partner.

Try this practice call