How does Oliver help during induction?

Start with a guided pilot for an agreed cohort and a small set of first-call scenarios. Review the resulting practice evidence before deciding whether to expand.

How long does each onboarding practice call take?

Call length depends on the selected scenario and pilot setup; timing is confirmed when the guided pilot is scoped.

Can we assign practice calls to a whole induction cohort?

During a guided pilot, managers can run an agreed cohort through selected practice scenarios and review the resulting scorecards. Self-serve cohort assignment is not presented as generally available.

Start new-hire call practice with a focused team pilot.

Choose the first-call scenarios and small cohort that matter most, then review the practice evidence before deciding what to expand.

Try this practice call Request a demo

Selected first-call scenarios
A clearly defined cohort
Transcripts and scorecards to review

Call review

Jordan Lee · Discovery call · 6:12

Auto-coached

Transcript

"Honestly, you're more expensive than the others we're looking at."

"Totally fair, can I ask what you're comparing the cost against?"

Coaching moment · reframed price as value

Objection handling84

Discovery91

What worked

Stayed curious under pushback
Anchored on ROI

Focus next

Quantify ROI soonerConfirm next step

Illustrative product view · sample data

Start with one cohort and a few real scenarios.

A guided pilot lets an agreed cohort try selected first-call scenarios and review the resulting artifacts before the team decides whether the workflow fits its onboarding programme.

Best for induction cohorts, new hires, refreshers, and team leads.

Risk 1

New starters know the policy, but freeze when the customer pushes back.

Risk 2

Managers cannot hear how someone will handle pressure until it is live.

Risk 3

Training feels theoretical instead of tied to the conversations ahead.

From practice call to next coaching move.

Agree the cohort and selected first-call scenarios for the guided pilot.

Run the enabled practice flow within the agreed pilot scope.

Review the available artifacts and decide whether to expand the pilot.

Start with a real conversation shape.

Handle a frustrated first callerPractise empathy, ownership, and clear next steps.Explain the process simplyTurn internal knowledge into language a customer understands.Coach after the first attemptUse the transcript to show what worked and what to try next.

Oliver covers more than one tough conversation.

Sales conversationsDiscovery, objections, renewals

Customer service & contact centreInbound calls, complaints, QA

Case managementHard outcomes with care

Account managementRenewals, at-risk accounts, expansion

Manager coachingPractise giving feedback before 1:1s

Go deeper on the conversation.

All posts

7 min readHow to Onboard New Sales RepsRead post 6 min readHow to Reduce Sales Rep Ramp TimeRead post 7 min read12 Sales Role Play Scenarios That Build Real SkillRead post

Frequently asked questions

How does Oliver help during induction?: Start with a guided pilot for an agreed cohort and a small set of first-call scenarios. Review the resulting practice evidence before deciding whether to expand.
How long does each onboarding practice call take?: Call length depends on the selected scenario and pilot setup; timing is confirmed when the guided pilot is scoped.
Can we assign practice calls to a whole induction cohort?: During a guided pilot, managers can run an agreed cohort through selected practice scenarios and review the resulting scorecards. Self-serve cohort assignment is not presented as generally available.

Practise the next tough conversation in about 2½ minutes.

The free practice call asks for your first name and email address; Business practice requires a work email. It then runs a security check and requires no account creation or credit card.

Try this practice call