Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the sayoliver.ai website, the Oliver AI practice-call demo, and related communications and content (together, the “Service”) provided by David Wilson trading as Oliver AI (“we,” “us,” “our”). By accessing the Service you agree to these Terms. If you do not agree, do not use the Service.

These Terms also cover Personal plans, free and paid, in the Oliver app at app.sayoliver.ai. A business with a signed customer agreement is covered by that agreement, which takes precedence over these Terms.

The Service

The Service is a marketing website and a self-serve practice-call demo. The demo lets you have a short voice conversation with an AI partner that simulates a buyer, customer, or other role; it then generates a transcript and a coaching scorecard. The demo is offered free of charge and is provided for evaluation and learning purposes only.

Personal Pro payments, cancellation and refunds

• Personal Pro is a monthly subscription, charged in US dollars at the price shown on our pricing page and at checkout. It renews each month until you cancel.
• Personal Pro includes 60 practice calls in each monthly billing period. A call in which nobody speaks, or that we cannot score, does not count. Unused calls do not carry over. When you reach 60, new calls pause until your next billing date. Personal Free includes 3 practice calls in any 30 days.
• Payments are processed by Stripe. We never see or store your full card number.
• You can cancel at any time from the Subscription page in the app. You keep Pro until the end of the month you have paid for, and you are not charged again.
• If you ask within 7 days of your first Personal Pro payment, we refund that payment in full. After that we do not refund part months, except where the law requires it. To ask for a refund, email hello@sayoliver.ai from the address on your account.
• If a renewal payment fails, Stripe tries again and practice calls pause until the payment goes through.

Eligibility

You must be at least 16 years old, capable of forming a binding contract under the law of your jurisdiction, and not barred from using the Service under applicable law. By using the Service in a business capacity, you represent that you are authorised to do so on behalf of that business.

Acceptable use

You agree not to:

• Use the Service to break the law or infringe anyone's rights.
• Attempt to reverse-engineer the Service, extract underlying models, scrape data at scale, or interfere with our infrastructure or security controls.
• Submit personal information about third parties (including real customers) into the practice call without their permission.
• Use the Service to generate or distribute content that is unlawful, harassing, defamatory, deceptive, or otherwise objectionable.
• Misrepresent your identity, the identity of the company domain you submit, or any other information you provide.

AI-generated content

Practice-call audio, transcripts, scorecards, and coaching feedback are generated by AI systems. They may contain errors, omissions, or content that does not accurately reflect best practice in your industry. You are responsible for evaluating the suitability of any AI-generated content before relying on it. The Service is not professional advice and is not a substitute for training, coaching, or legal, financial, or compliance review by qualified individuals.

Intellectual property

We retain all right, title, and interest in the Service, including the marketing content, scenarios, and underlying software. You retain ownership of the information and audio you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, display, and otherwise use your submitted content for the purpose of operating, improving, and securing the Service.

Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the AI-generated content will be accurate, complete, or suitable for your particular circumstances.

Limitation of liability

To the maximum extent permitted by law, neither David Wilson trading as Oliver AI nor our affiliates, officers, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service. Our total aggregate liability arising out of or relating to these Terms and your use of the Service will not exceed one hundred New Zealand dollars (NZ$100).

Indemnity

You will defend, indemnify, and hold harmless David Wilson trading as Oliver AI from and against any claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, your submitted content, or your breach of these Terms.

Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason — including breach of these Terms or to protect the integrity of the Service. You may stop using the Service at any time.

Changes

We may update these Terms from time to time. Material changes will be reflected in the “Last updated” date above. Continued use of the Service after a change means you accept the updated Terms.

Governing law and disputes

These Terms are governed by the laws of New Zealand, without regard to its conflict-of-laws principles. The courts of New Zealand have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that we may seek injunctive relief in any competent jurisdiction to protect our intellectual property.

Contact

Questions about these Terms? Email hello@sayoliver.ai, or write to: